F.A.Q.

Age Restriction for Ammunition Purchases
Stillwood Ammunition Systems will NOT sell ammunition to customers who are less than 18 years of age, or, in the case of handgun ammunition, less than 21 years of age. If you are under the minimum age required for the product you want to purchase, do not place an online order with Stillwood. IT WILL NOT BE FULFILLED, it’s the law.
Appearance

Q: Why are the bottoms of your Factory Reman brass marked black?
A: We mark the case headstamp black on 300AAC (blackout) conversions from .223/5.56 cases. This way there is another visual indicator of caliber. Its purpose is to allow users to readily identify their blackout ammo from their .223.

Q. Why are there scratches evenly spaced around the necks of your match grade .223Rem?
A.  We at Stillwood run a final neck truing die on the new brass we load to ensure consistent neck tension. Even new brass can have slight variances in its case mouth diameter, concentricity, and case wall thickness. By doing a final neck strike prior to loading we are able to true the neck to the shape we want. This process can and often does leave faint to pronounced marks on the neck. These are strictly cosmetic and in no way impede accuracy and or functionality, in fact quite the opposite. By making the final strike we are ensuring we get a good seat of our bullet, providing improved accuracy and functionality.

Shipping Information

Q. Is there anywhere you do not ship?

A. WE DO NOT SELL AMMO TO: Alaska, Hawaii, New York, Washington DC & the following cities in California: Carson, Los Angeles, Oakland, Sacramento, and San Francisco.

Instructions for ILLINOIS Ammunition Sales: FOID cards AND state photo ID submitted by e-mail – admin@stillwoodammo.com (IMPORTANT: You must enter your order number in the email subject line) It is your responsibility to follow up with Stillwood Ammunition Systems to make sure we have received your information. These MUST be current, valid, & completely legible. Orders will be processed & retained until sufficient documents are submitted to and received by Stillwood Ammunition Systems. Ammo can only be shipped to an address on one of those two documents. FFL Dealers must provide a copy of their FFL.

Instructions for MASSACHUSETTS Ammunition Sales: We cannot ship ammunition to MA residents directly. Orders made must be shipped to a FFL dealer or to a valid License to Sell Ammunition Permit holder. A copy of the FFL MUST be Emailed to admin@stillwoodammo.com before items can be shipped.

Instructions for CONNECTICUT Ammunition Sales: Connecticut Firearms/Ammunition Identification Card must accompany ammunition orders for first time. Firearms/Ammunition ID card can be submitted by e-mail – admin@stillwoodammo.com (IMPORTANT: You must enter your order number in the email subject line) It is your responsibility to follow up with Stillwood Ammunition Systems to make sure we have received your information. These MUST be current, valid, & completely legible. Orders will be processed & retained until sufficient documents are submitted to and received by Stillwood Ammunition Systems. Ammo can only be shipped to the address on the document. Check for other Local & State laws before ordering. It is your responsibility to know your state laws.

Instructions for NEW JERSEY Ammunition Sales: New Jersey Firearms/Ammunition Identification Card must accompany ammunition orders for first-time. Firearms/Ammunition ID card can be submitted by e-mail – admin@stillwoodammo.com (IMPORTANT: You must enter your order number in the email subject line) It is your responsibility to follow up with Stillwood Ammunition Systems to make sure we have received your information. These MUST be current, valid, & completely legible. Orders will be processed & retained until sufficient documents are submitted to and received by Stillwood Ammunition Systems. Ammo can only be shipped to the address on the document. Check for other Local & State laws before ordering. It is your responsibility to know your state laws.

Commercial Orders

Stillwood does offer commercial loading services and ammunition development for industry FFL 06-07 companies. Stillwood also offers bulk purchase arrangements for shoot teams, Range complexes, and group buys. If interested in discussing options for contract loading services contact emmett@stillwoodammo.com

Sales Tax

A sales tax of 7.0% of the total will be charged to all North Carolina orders. Dealer, OEM, and government customers in North Carolina must open an account with Stillwood and provide tax and license certificates to avoid this charge. To inquire about opening a Stillwood dealer account, send an email to info@stillwoodammo.com or call: 1-888-513-4151 option 2.

Return Policy

All returns must be made within 30 days of the purchase date. Returns requested after 30 days may not be honored. Customers should contact our returns department at admin@stillwoodammo.com or at 1-888-513-4151 option 1 to obtain an RMA number prior to sending back their merchandise.  COD RETURNS WILL NOT BE ACCEPTED. A re-stocking fee of 20% of the order total plus return shipping costs will be applied to returns of any non-defective merchandise, unless said merchandise was sent to the customer through an oversight on Stillwood’s part. Send authorized return merchandise to:

Stillwood Ammunition Systems
Attn: Returns
3308 Lee Avenue
Sanford, NC 27332

If you experience a performance malfunction with an ammunition product, please return the unused portion of your order in its original packaging after you have obtained a return authorization. Once an ammunition technician has determined that the merchandise is indeed defective, Stillwood will replace your product or issue a refund.

FFL: 06 07 08 Type 24
DDTC Code: K-5446
Cage Code: 6TWE0
NAICS: 332992, 541712
DUNS: 078711279­

Stillwood Ammunition Systems
3308 Lee Avenue
Sanford, NC 27332
Phone: 1 (888) 513-4151